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FAQ
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General
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Place your product(s) in the basketFirst search for the product you want to buy. Then place it in your digital shopping cart via the red order button. You can now continue shopping or continue ordering2.LoginDo you have an account? If you login to your account, the order will go much faster.Not yet an account? You can order without an account, then we will need your details. That's so done, a matter of filling in.3.Delivery and paymentChoose how you want to receive your product. For example, at home delivery or pick up by appointment.Choose one of our payment methods.4.CheckYou're getting an overview now.If everything is right then you can complete the order and pay.
RetrournWithin 14 days, the order can be revoked without reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, receives the goods physically. In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (e.g. by post, fax or e-mail). You can use the model form for withdrawal, but you are not obliged to do so. You can also use us contact form In order to comply with the withdrawal period, it is sufficient to send your notice of your exercise of the right of withdrawal before the withdrawal period has expired. The right of withdrawal does not apply to business customers.
Defects & GuaranteeIt is extremely annoying if an item is not working properly. Always follow the instructions on the packaging or refer to the product manual for any problem solutions.
All the items you buy from us are covered by the legal guarantee. Legal guarantee means that a product is or must do what the consumer can reasonably expect.
For second-hand products, there is often no warranty anymore and that is why we give none extra warranty on these products. If a second-hand product is still within the warranty, you are entitled to factory warranty on your product.for more information, read on Complaints & Guarantee.
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